– Maintain customer accounts by processing customer orders (contracts, releases / call off, reports, etc…)
– Manage inventory as well as warehouse, transportation, and other logistic processes
– Handle inbound and outbound shipments from multiple warehouses
– Handle paperwork of the shipments (transportation documents, customs docs etc…)
– Send instructions to transport companies / terminal / surveyors
– Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
– Provide accurate, valid, and complete information by using the right systems
– Maintain a close communication with the commercial team
– Have a strong communication to customers