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Ihsane has experience in sales support, administration and customer follow-up within both commercial and technical environments. With a background in business support, lease administration and customer care, he combines accuracy with strong communication skills. He’s used to working in international settings and easily switches between customers, suppliers and internal departments. Ihsane works in a structured and solution-oriented way, maintaining a clear overview even when deadlines come in quick succession.
Supporting sales back offices with order processing, customer communication and administrative follow-up. Coordinating internal processes and collaboration with various stakeholders.
Managing contract administration and service agreements, monitoring clauses and renewals and reporting to management. Supporting commercial and technical departments in an international environment.
Preparing and following up on contracts, timesheets and client files. Acting as the first point of contact for clients and consultants and managing CRM systems to ensure a smooth workflow.
Handling client files and identification documents in accordance with internal guidelines. Verifying client data, following up on communications and contributing to compliance procedure adherence.
Supporting sales teams with customer files after purchase, including returns and repairs. Communicating with internal departments and external partners to ensure efficient processing.
Microsoft Office (Word, Excel, PowerPoint), Salesforce, Microsoft Dynamics, SAP, Power BI, Adobe