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Paulien holds a Master’s degree in Communication Sciences from Ghent University and a Bachelor’s degree in Logistics Management from AP University College. She combines a strong analytical background with hands-on experience in customer service, order processing and administrative support. With experience in both logistics and commercial environments, she’s used to collaborating with multiple departments and efficiently coordinating processes. Paulien works in a structured, communicative and solution-oriented way, always keeping an eye on quality and customer satisfaction.
Supporting sales back offices with order processing, customer communication and administrative follow-up. Coordinating internal processes and collaboration with various stakeholders.
Processing customer orders, tracking deliveries and preparing shipping documents. Working closely with logistics partners and internal teams to ensure customer satisfaction.
Coordinating between sales, supply chain and production to monitor delivery deadlines. Proactively resolving operational issues and improving work procedures.
Experience with cross-docking processes and inventory management. Providing support for inbound and outbound goods flows and contributing to the optimization of logistics processes.
Microsoft Office (Word, Excel, PowerPoint), Navision, SAP