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Ihsane has experience in sales support, administration, and customer follow-up in both commercial and technical environments. With a background in business support, lease administration, and customer care, he combines precision with strong communication skills. He is accustomed to working in international contexts and switches seamlessly between clients, suppliers, and internal departments. Ihsane works in a structured, solution-oriented manner and maintains a clear overview, even when deadlines come one after another.
Supporting sales back offices with order processing, customer communication, and administrative follow-up. Coordinating internal processes and collaborating with various stakeholders.
Managing contract administration and service agreements, monitoring clauses and renewals, and reporting to management. Supporting commercial and technical departments in an international environment.
Drafting and tracking contracts, timesheets, and client files. Serving as the primary point of contact for clients and consultants, and managing CRM systems to ensure a smooth workflow.
Handling customer files and identification documents in accordance with internal guidelines. Verifying customer information, following up on communications, and contributing to compliance with compliance procedures.
Supporting sales teams with customer files regarding post-purchase matters, returns, and repairs. Communicating with internal departments and external partners to ensure efficient processing.
Microsoft Office (Word, Excel, PowerPoint), Salesforce, Microsoft Dynamics, SAP, Power BI, Adobe
Secondary education
Ontdek linkedIn profiel